Return & Refund Policy

To ensure fairness and hygiene standards, we accept returns under the following conditions:

• Returns must be requested within 14 days of delivery
• The item must be unused, unworn, and in original condition
• The product must include original packaging and accessories
• Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be accepted for return.

We cannot accept returns for:

• Products that have been used, sharpened, or damaged by the customer
• Items not in their original packaging
• Products marked as final sale or clearance (if applicable)
• Items returned without prior approval

To initiate a return, please contact us at:

Please include:

• Your order number
• Reason for return
• Photos of the product (if damaged or defective)

Once approved, we will provide return instructions.

After we receive and inspect your returned item:

• You will be notified about approval or rejection of the refund
• Approved refunds are processed within 5–10 business days
• Refunds are issued to your original payment method
• Shipping charges are non-refundable (unless the item was defective or incorrect)

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery
• Provide clear photos of the item and packaging

We will offer a replacement or full refund. We take quality seriously and will resolve such issues quickly.

We only offer exchanges in the following cases:

• Item received is defective
• Wrong product was shipped

If approved, we will guide you through the exchange process.

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service
• We are not responsible for lost return packages

• Orders can be cancelled within 12–24 hours of purchase
• Once the order has been processed or shipped, it cannot be cancelled
• Please contact us immediately if you need a cancellation

If your refund is delayed:

• Check your bank account again
• Contact your payment provider
• If still unresolved, contact us for assistance